Legal

Terms of Service

Last updated: 18 March 2026

1. Acceptance of Terms

By accessing or using the Kanue platform, website, and related services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not use the Service.

These Terms constitute a legally binding agreement between you and Kanue ("we", "our", or "us"). We may update these Terms from time to time. Continued use of the Service after changes constitutes acceptance of the revised Terms.

2. Description of Service

Kanue is a client operations platform designed for freelancers and small agencies. The Service includes tools for proposals, contracts, invoicing, project management, client portals, CRM, and related business operations features.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with reasonable notice where practicable. We are not liable for any modification, suspension, or discontinuation of the Service.

3. User Accounts

To use the Service, you must create an account. You agree to:

  • Provide accurate, current, and complete information during registration.
  • Maintain the security of your password and account credentials.
  • Promptly update your account information if it changes.
  • Accept responsibility for all activity that occurs under your account.
  • Notify us immediately of any unauthorised use of your account.

You must be at least 16 years of age to create an account. By creating an account, you represent that you meet this requirement.

4. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable law, regulation, or third-party rights.
  • Transmit malicious code, viruses, or any material that could damage or interfere with the Service.
  • Attempt to gain unauthorised access to any part of the Service, other accounts, or related systems.
  • Use the Service for any fraudulent, deceptive, or misleading purpose.
  • Send unsolicited communications (spam) through the Service.
  • Scrape, crawl, or use automated means to access the Service without our written permission.
  • Interfere with or disrupt the integrity or performance of the Service.

We reserve the right to suspend or terminate accounts that violate these terms.

5. Payment Terms

Certain features of the Service require a paid subscription. By subscribing to a paid plan, you agree to:

  • Pay all fees associated with your chosen plan.
  • Provide valid payment information. Payments are processed securely through Stripe.
  • Accept that subscriptions renew automatically unless cancelled before the renewal date.

All fees are exclusive of applicable taxes unless stated otherwise. We may change pricing with 30 days' notice. If you do not agree to a price change, you may cancel your subscription before the change takes effect.

6. Your Data

You retain ownership of all data you upload to or create through the Service ("Your Data"). By using the Service, you grant us a limited licence to host, store, and process Your Data solely for the purpose of providing the Service to you.

You are responsible for the legality, reliability, and appropriateness of Your Data. You must have the necessary rights and permissions to upload and use any data you provide through the Service.

For details on how we handle personal data, please refer to our Privacy Policy.

7. Intellectual Property

The Service and its original content (excluding Your Data), features, and functionality are and will remain the exclusive property of Kanue. The Service is protected by copyright, trademark, and other intellectual property laws.

You may not copy, modify, distribute, sell, or lease any part of the Service, nor may you reverse-engineer or attempt to extract the source code, unless permitted by applicable law.

8. Limitation of Liability

To the maximum extent permitted by law, Kanue shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunities arising from your use of the Service.

Our total liability for any claims arising from or relating to the Service shall not exceed the amount you paid to us in the twelve (12) months preceding the claim.

The Service is provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the Service, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

9. Indemnification

You agree to indemnify and hold harmless Kanue, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from your use of the Service or your violation of these Terms.

10. Termination

You may terminate your account at any time by contacting us or using the account deletion feature in your settings. We may suspend or terminate your access to the Service immediately, without prior notice, if you breach these Terms.

Upon termination, your right to use the Service will cease immediately. We will delete your workspace data within 30 days of account deletion, subject to any legal retention requirements. Provisions that by their nature should survive termination (including liability limitations, indemnification, and governing law) will continue to apply.

11. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles. Any disputes arising from or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions remain in full force and effect.

13. Contact Us

If you have any questions about these Terms, please contact us:

Terms of Service | Kanue