Legal

Your Privacy Rights

We respect your right to control your personal information.

Do Not Sell My Personal Information

Kanue does not sell, rent, or trade your personal information to third parties for monetary or other valuable consideration. This applies to all users regardless of location.

Under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), California residents have the right to opt out of the sale or sharing of their personal information. Because we do not sell or share your data for cross-context behavioural advertising, there is no sale to opt out of. However, we honour this right and provide this disclosure for transparency.

California Consumer Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA and CPRA:

  • Right to Know: You can request details about the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for collection, and the categories of third parties with whom we share it.
  • Right to Delete: You can request that we delete the personal information we have collected about you, subject to certain exceptions (such as legal or compliance obligations).
  • Right to Correct: You can request that we correct inaccurate personal information we hold about you.
  • Right to Opt-Out of Sale/Sharing: You can direct us not to sell or share your personal information. As noted above, Kanue does not sell your data.
  • Right to Limit Use of Sensitive Information: You can request that we limit the use and disclosure of your sensitive personal information.
  • Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. You will not receive different pricing, a different quality of service, or be denied service for making a privacy request.

How to Exercise Your Rights

Request a Data Export

If you have an account, you can export your data directly from your account settings. Otherwise, email us and we will provide your data within 45 days.

Email privacy@kanue.io

Request Data Deletion

To request deletion of your personal data, contact us. We will verify your identity and process the request within 45 days. Some data may be retained where required by law.

Email privacy@kanue.io

Request Data Correction

If any personal information we hold about you is inaccurate, you can update it in your account settings or contact us to request a correction.

Email privacy@kanue.io

Authorised Agents

You may designate an authorised agent to submit a request on your behalf. We may require proof that the agent is authorised to act on your behalf and may ask you to verify your identity directly.

Identity Verification

To protect your privacy, we will verify your identity before processing any request. This may involve confirming your email address or providing additional information to match our records.

Response Timeline

We will acknowledge your request within 10 business days and respond substantively within 45 calendar days. If we need more time (up to an additional 45 days), we will notify you of the extension and the reason.

Other Privacy Regulations

In addition to the CCPA, we comply with applicable data protection laws including the UK GDPR, EU GDPR, and other regional privacy regulations. For details on how we handle your data under these frameworks, please see our Privacy Policy.

For enterprise customers processing personal data through Kanue, our Data Processing Agreement outlines our commitments as a data processor.

Contact Us

For any privacy-related questions or to submit a rights request:

Your privacy rights — CCPA and GDPR | Kanue